If you do not find the answer to your question here, please feel free to contact us at contact@troctachambre.com or +33 (0) 1.84. 80.02.64

It is really easy! You just have to sign up, fill in your profile, submit your own ad: room for room or room in exchange for services and then contact the user you have an interest for. Troctachambre offers you a free message service allowing the users to virtually meet before agreeing on the exchange.

Troctachambre asks any user who offers a room to send at least an ID and a proof of address of the room. Troctachambre verifies these confidential data, call the user most of the time and then validates  or removes the room officially.

Absolutely. The name, phone number, postal address, e-mail address, ID and proof of address  of any user are confidential.

Public liability insurance is mandatory. This kind insurance is normally included in your credit card contract and your home insurance. Please make sure that this is the case. If your guarantees are not sufficient, please let us know and we can recommend you the insurance of our partner.

These things can happen of course. You have two solutions: either your guest offers to refund you directly or you can decide to submit an insurance claim. Your public liability insurance covers most of the cases.

Every user has a period of fourteen calendar days from the date of payment without having to justify reasons or to bear a penalty. To exercise his right, the user must simply inform Troctachambre of his decision to retract by sending an email to the following address: contact@troctachambre.com. However, Troctachambre invites any user to indicate the reason for its withdrawal in order to help improve the services offered or to clarify possible problems. The reimbursement is made as soon as possible, at the latest within thirty days following the date on which the right of retraction was exercised.

Troctachambre reserves the right to refuse registration or to suspend the account of any user who does not fulfill the rules of good character, or who would break the values ​​and ethics that the site strives to convey: trust, respect, mutual aid, sharing, conviviality, autonomy. Troctachambre wants to create an irreproachable and reliable community of room exchangers.

As many times as you like. Your ad remains on the site. You just have to update your exchange dates.

Troctachambre offers you, free of charge and without prior registration, the possibility to see the rooms offered by students or by their parents. However, you will have to sign up to be able to contact a member of the community or to post your own listing. Go ahead, it takes only one minute!

In this case, you can always choose to have a room in exchange for services. Babysitting, homework help, shopping, gardening. No more than 10 hours per week.

Of course. Our concept relies on hosting and not subletting.  There is no rent payment in exchange for the occupancy of the offered room. This is legal since it is not a sublet. It is like hosting a parent or a friend.

You have two possibilities: you can ask in your entourage (uncles, aunts, grandparents etc.) if they have a room to put at the disposal of a student. Otherwise you can always choose the exchange of room for services option: babysitting, help with homework, shopping, gardening, pet-sitting … No more than 10 hours per week.

Yes, in both cases: room for room exchange and room in exchange for services. Troctachambre allows a maximum participation fee of 100€ per month for electricity costs, heating, wifi etc. This participation fee is requested by the exchanger hosting and must be mentioned in advance in his listing on our  website.

There is no rent to pay and the rooms are free. You can sign up, add a listing and use your message service for free.  Once the exchange is validated, Troctachambre requires a 19€ per month of exchange fee for the connection. It helps us to ensure the quality of service and monitoring of the various ads posted by our community.

A user minor at the time of registration must have an over 18 years old legal representative.